Privacy Policy

At Aqeen, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you use our website and services.

By using aqeen.com, creating an account, placing an order, or contacting us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use Aqeen, including:

  • Personal information: Name, phone number, email address, and delivery or billing address.
  • Order information: Products purchased, order details, delivery information, and order history.
  • Payment information: Information necessary to process payments, refunds, or other transactions. Aqeen does not need to store your complete card or payment credentials when payment is processed through a third-party payment service.
  • Account information: Login credentials and other information associated with your Aqeen account, if you create one.
  • Communication information: Information you provide when contacting us through email, WhatsApp, contact forms, or other support channels.
  • Technical information: IP address, browser type, device information, operating system, and information about how you interact with our website.
  • Cookie information: Information collected through cookies and similar technologies used on our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.
  • Arrange product delivery.
  • Process payments, refunds, and cancellations.
  • Provide customer support and respond to inquiries.
  • Verify and manage customer accounts.
  • Communicate with you about your orders, deliveries, returns, refunds, or warranty matters.
  • Improve our products, website, services, and customer experience.
  • Detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activity.
  • Maintain website security and functionality.
  • Comply with applicable legal and regulatory requirements.

3. Information Used for Order & Delivery

When you place an order, certain information is necessary for us to complete the transaction and deliver your products.

This may include your name, phone number, delivery address, order details, and other information required by the relevant delivery or service provider.

We only use this information for purposes related to fulfilling and supporting your order.

4. Payment Information

Depending on the payment method available at the time of purchase, payments may be processed directly by Aqeen or through a third-party payment provider.

Where a third-party payment provider is used, payment information may be handled directly by that provider according to its own privacy policy and security practices.

Aqeen does not intentionally collect or store complete payment credentials that are not required for providing our services.

5. Cookies & Similar Technologies

Aqeen may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used to:

  • Keep products in your shopping cart.
  • Remember certain preferences.
  • Maintain login or session information.
  • Improve website performance.
  • Understand website usage and traffic.
  • Support relevant website functionality and marketing activities, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. How We Share Your Information

Aqeen does not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide our services.

This may include:

  • Delivery partners: To deliver your orders.
  • Payment providers: To process payments and refunds.
  • Technology and hosting providers: To operate, secure, and maintain our website and systems.
  • Service providers: To provide customer support, communications, analytics, or other services necessary for our operations.
  • Manufacturers or service centers: Where necessary to process warranty, repair, or product-related service requests.
  • Authorities or legal parties: Where disclosure is required by applicable law or a valid legal request.

We aim to share only the information reasonably necessary for the relevant purpose.

7. Third-Party Services

Aqeen may use third-party services to support website functionality, payments, analytics, communications, delivery, security, and other business operations.

These third parties may process information according to their own privacy policies and terms. We encourage customers to review the privacy practices of third-party services when appropriate.

8. Marketing Communications

Where applicable, Aqeen may use your contact information to send promotional communications, special offers, product updates, or other marketing information when permitted.

You may choose not to receive promotional communications by using the unsubscribe option included in the relevant communication or by contacting us.

Transactional messages, such as order confirmations, delivery updates, payment notifications, and important service communications, may still be sent when necessary to complete or support your order.

9. Data Security

We take reasonable measures to protect the information we collect against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and personal information.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

11. Your Information & Choices

Depending on applicable law and the nature of the information, you may have rights or choices regarding your personal information.

These may include the ability to:

  • Request information about personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Ask questions about how your information is used.

Certain information may need to be retained where required for legal, security, accounting, fraud-prevention, or legitimate business purposes.

12. Children’s Privacy

Aqeen’s website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter.

13. External Links

Our website may contain links to third-party websites, services, or platforms.

Aqeen is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page with the revised effective date where appropriate.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Aqeen handles your information, please contact us.

Aqeen

Email: support@aqeen.com
Support Hours: 10:00 AM – 8:00 PM

You may also contact us through WhatsApp using the contact options available on our website.

16. Effective Date

Effective Date: September 30, 2026

By continuing to use Aqeen’s website and services after this Privacy Policy is updated, you acknowledge the updated policy.