Terms & Conditions

Welcome to Aqeen. These Terms & Conditions govern your use of the Aqeen website and your purchase of products through our online store.

By accessing or using Aqeen, placing an order, or purchasing a product, you agree to these Terms & Conditions and the policies referenced within them.

1. About Aqeen

Aqeen is an online retail store serving customers in Bangladesh.

We currently offer electronics, home appliances, gadgets, accessories, lifestyle products, and other products available through our website. Our product categories may expand or change over time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product.

  • Colours may appear differently depending on your device or display.

  • Manufacturer specifications may change.

  • Product packaging may vary.

  • Availability may change without notice.

Customers should review the product information before placing an order.

3. Product Availability

All products are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available until an order is confirmed and processed.

If a product becomes unavailable after an order is placed, Aqeen may contact the customer to offer an alternative or cancel the order and provide an applicable refund.

4. Pricing

Aqeen aims to display accurate and competitive prices.

However, pricing errors may occasionally occur due to technical issues, supplier updates, promotional changes, or other circumstances.

If an order contains an incorrect price, Aqeen may contact the customer before dispatch to confirm whether the order should proceed at the correct price.

If the customer does not wish to proceed, the order may be cancelled and any eligible prepaid amount refunded.

5. Orders

Placing an order constitutes a request to purchase a product.

An order may be subject to confirmation, availability, payment verification, address verification, or other checks before dispatch.

Aqeen reserves the right to cancel or decline an order where there is a legitimate reason to do so.

6. Order Cancellation

Customers may request cancellation before dispatch.

Once an order has been dispatched, cancellation may no longer be available.

Please refer to the Cancellation Policy for detailed conditions.

7. Payment

Aqeen currently supports payment methods including:

  • Cash on Delivery for eligible orders

  • bKash payment through the available payment instructions

Payment options may vary depending on the product, location, order value, or other conditions.

Certain products may require an advance delivery or courier charge.

8. Delivery

Aqeen currently delivers across Bangladesh through third-party courier and delivery partners.

Delivery time and charges vary depending on the product, location, courier, and other circumstances.

Please refer to the Shipping & Delivery Policy for more information.

9. Returns & Refunds

Returns and refunds are governed by Aqeen’s applicable policies.

Customers should review the:

  • Return Policy

  • Refund Policy

  • Cancellation Policy

  • Warranty Policy

before placing an order.

Product-specific terms may apply.

10. Warranty

Warranty coverage varies by product.

Products may carry:

  • Manufacturer/brand warranty

  • Seller warranty

  • A combination of applicable service arrangements

The warranty information provided with the product, invoice, product page, or warranty documentation will determine the applicable coverage.

Please refer to the Warranty Policy for more information.

11. Customer Responsibilities

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Order information

Customers should also inspect products promptly after delivery and report any issue as soon as possible.

12. Fraudulent or Abusive Activity

Aqeen takes fraudulent activity seriously.

We may investigate orders or claims involving:

  • Intentional product damage

  • Product substitution

  • False damage claims

  • Repeated abusive returns

  • Payment fraud

  • Misuse of promotional offers

  • False customer information

  • Other suspicious activity

Aqeen may refuse an order, return, refund, replacement, or other service where there is reasonable evidence of abuse or fraud.

13. Website Content

All website content, including text, graphics, images, logos, design elements, and other materials, is owned by Aqeen or used with appropriate permission.

Website content may not be copied, reproduced, modified, distributed, or commercially used without authorization.

14. Third-Party Services

Aqeen may rely on third-party providers for services such as:

  • Delivery

  • Payment processing

  • Communication

  • Hosting

  • Analytics

  • Customer support

Third-party services may have their own terms and policies.

15. Promotional Offers

Promotions, discounts, vouchers, bundles, and other offers may have specific terms.

Aqeen reserves the right to:

  • Set eligibility requirements

  • Limit quantities

  • Change promotional periods

  • Correct pricing or promotional errors

  • Cancel promotions where necessary

Promotional terms displayed with the relevant offer will apply.

16. Policy Changes

Aqeen may update these Terms & Conditions and other website policies from time to time.

Changes may be made to reflect:

  • New products or services

  • Operational changes

  • Legal or regulatory requirements

  • Improvements to customer experience

The latest version published on the website will apply to future orders.

17. Contact Aqeen

If you have questions about these Terms & Conditions or any Aqeen policy, contact us:

Email: support@aqeen.com
WhatsApp: Available through Aqeen’s website
Support hours: 10:00 AM – 8:00 PM

Thank you for choosing Aqeen.